Technical Support

If you have questions about using SprintSetups that aren't answered by the FAQ below, email them to dwelch@sprinter.net

Frequently Asked Questions

  1. My 30-day trial of SprintSetups has expired.  What happens to the data that I've entered?
  2. I get a message during the installation of SprintSetups saying that an error occurred while registering  the file 'C:\.....\msado21.tlb'.  What should I do?
  3. While running SprintSetups, I get a message saying 'Unexpected error in routine <.....>, error code <.....>'.  What should I do?
  4. SprintSetups doesn't have a place that I can enter the car's Canuter Valve, Muffler Bearing, etc.  setting. What can I do?
  5. I want to show that there was a bump rubber or spring on one of my shocks during a session.  How can I do this?
  6. My version of SprintSetups is missing the sample data that you refer to in your tutorial.  Can I get this data?
  7. I don't have a printer installed.  How can I preview SprintSetups reports?
  8. I accidentally cleared my data from SprintSetups.  Is there any way to recover it?
  9. When I preview a report, the text extends off the side of the paper on to another page.  Can I get everything on one page?
  10. Can you make forms smaller so everything fits on my screen?
  11. Why does SprintSetups track the number of laps on a motor instead of the number of races?
  12. How can I make a suggestion for features in the next version of SprintSetups?
  13. I have multiple race teams.  Can I buy just one copy of SprintSetups and use it with all my teams?
  14. Why can't I use the help button on the SprintSetups toolbar?

 

My 30-day trial of SprintSetups has expired.  What happens to the data that I've entered?

The data that you entered in SprintSetups is still there.  If you wish, you can print out a Setup Book Report and a Motor Report by clicking on the buttons that are shown to you on the Trial Version Notification screen.  These reports will give you a paper copy of everything that you've entered into SprintSetups during the trial period.

If you're planning on purchasing the full-featured version of SprintSetups, you can export the data that you've entered through the Export Data button on the Trial Version Notification screen.  By doing this, you will be able to import that data into the full-featured version of SprintSetups when you receive it.  When you export the data, you will be asked to specify a directory for the export.  By default, the export directory will be the same directory that the SprintSetups program is installed (by default, C:\Program Files\Sprint Setups).  Choose the directory you'd like to export to and click Save.  Four files will be written to the directory that you specified.  Remember this directory.  When you install and run the full-featured version of SprintSetups, go to the Utilities menu and select the Import Data button.  When asked to choose a directory for importing the data, go to the directory where you exported your data and click Save.

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I get a message during the installation of SprintSetups saying that an error occurred while registering  the file 'C:\.....\msado21.tlb'.  What should I do?

Click the Ignore button when this message appears to continue the installation.  Microsoft has confirmed this to be a problem.  Ignoring the error should not affect the installation or execution of SprintSetups.

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While running SprintSetups, I get a message saying 'Unexpected error in routine <.....>, error code <.....>'.  What should I do?

These messages may appear if SprintSetups fails to catch an error condition.  In these cases, Microsoft Access 2000 catches the error and displays the message above.  To date, the following error codes are not caught by SprintSetups:

Error Code 2202.  This error occurs if you attempt to open a SprintSetups report but you don't have a printer installed.  If you wish to view the SprintSetups reports, you must install a printer.  If you don't have a printer you can simply install a printer driver through Windows (Start->Settings->Printers.)  You will then be able to preview the report on your screen but you will not be able to print the report on paper.  See your Windows documentation for more information on installing printers.

If you see an error message with any other error code, write down the routine name, error code number, and the text on the second line of the message and send this information to dwelch@sprinter.net.

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SprintSetups doesn't have a place that I can enter the car's Canuter Valve setting. What can I do?

SprintSetups was designed to track the most common sprint car setup parameters.  Realizing that there will most likely be other parameters that teams would like to track, SprintSetups has included a Comment field on the Setup Information and Race Information forms.  In addition to being a place that you can enter notes about how the setup worked in the session, the Comment field can be used to track other setup parameters that aren't explicitly shown on the Setup Information form.

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I want to show that there was a bump rubber or spring on one of my shocks during a session.  How can I do this?

One way that this can be done is by using a shorthand notation for bump rubbers or springs.  I'll put an 'S' after the shock value in the field to designate  a stiff spring and an 's' to designate a soft spring.  For bump rubbers, a 'B' would mean a stiff or full-height bump rubber and a 'b' would mean a soft or half-height bump rubber.  For example, suppose I'm running a 7500 shock on my right front and I have a stiff spring on the shock cause the driver's getting on the brakes hard going into the corners.  When I enter the data in SprintSetups, the RF Shock field would contain '7500 S'.  As you can see, the contents of the field can be defined by you.  If there is another notation that you prefer, you can use it.

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My version of SprintSetups is missing the sample data that you refer to in your tutorial.  Can I get this data?

Oops!  A few full-featured and demo versions of SprintSetups were shipped without the sample data that's referred to in the documentation.  If you own the full-featured version of SprintSetups, click here  to download a zipped file which contains the sample data.  Unzip these files to your SprintSetups directory and then use the Import feature of SprintSetups to load them.  Unfortunately the demo version of SprintSetups does not support the Import feature.  You can follow the mini-tutorial to input sample data in the demo version.

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I don't have a printer installed.  How can I preview SprintSetups reports?

If you don't have a printer, you can still preview SprintSetups reports on the screen by installing one of Windows built-in printer drivers.  Windows will allow you to install a printer driver even if the printer isn't connected to the computer.

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I accidentally cleared my data from SprintSetups.  Is there any way to recover it?

Unfortunately not.  Unless you have previously exported your data, you cannot recover data once it is cleared from SprintSetups.  The SprintSetups Export feature can be used to back-up your data.  Periodically backing up the data that you've entered in SprintSetups is highly recommended.

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When I preview a report, the text extends off the side of the paper on to another page.  Can I get everything on one page?

Some of the reports in SprintSetups are designed for landscape page orientation.  If the report that you're previewing is shown in portrait orientation, you can use the File->Page Setup... menu to change the page orientation to landscape.

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Can you make forms smaller so everything fits on my screen?

SprintSetups attempts to display information on the screen in as compact a format as possible while keeping the forms readable.  Because of the large amount of data displayed by SprintSetups, the recommended screen resolution is 1024x768.  If your screen resolution is smaller than the recommended resolution, you will need to use the scroll bars to access all areas of a form.

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Why does SprintSetups track the number of laps on a motor instead of the number of races?

Tracking the number of laps on a motor is a more accurate representation of the motor's usage.  If you've previously tracked the number of races on a motor instead of the number of laps, contact your motor builder and discuss a recommended lap limit before a motor needs to be refreshed.  This number can be entered for each motor in the Motor Information form so that SprintSetups can notify you when a motor needs to be refreshed.

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How can I make a suggestion for features in the next version of SprintSetups?

To make a suggestion for features to be included in the next version of SprintSetups, use the SprintSetups feedback form.

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I have multiple race teams.  Can I buy just one copy of SprintSetups and use it with all my teams?

When you purchase SprintSetups, you're given a license to run SprintSetups on only one computer at a time.  If you have multiple teams that share the computer that SprintSetups is installed on, you do not need to purchase additional copies of SprintSetups.  If your teams intend on running SprintSetups on multiple computers at the same time, you must purchase additional copies of SprintSetups.

It is permissible to install SprintSetups on multiple computers only if SprintSetups will not be run on both computers at the same time.

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Why can't I use the help button on the SprintSetups toolbar.

This is a known problem.  You may still access the SprintSetups help through the Help menu, through the Help buttons on each form, or by pressing the F1 key while viewing a form.

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Copyright 1999-2005 David Welch
Last Updated February 15, 2005
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